How Financial Institutions Leverage Experiential Marketing

Education, Engagement: How Financial Institutions Leverage Experiential Marketing

They may keep our money safe and help us get what we want with one swipe, but for consumers, financial institutions may seem like faceless entities—out of reach and cold. The companies that lean on experiential marketing, however, are finding creative ways to help put a human face on their brands, and be a little disruptive in the process. From escape rooms that help consumers understand financial topics through each stage of life to credit card holders being rewarded with memorable and intimate concerts to drone stunts, financial institutions are investing in engaging experiences, activations and sponsorships to connect with their consumers and attract new ones along the way. Here, case studies involving six brands that are banking on experiential marketing.

  • Prudential’s ‘Life Stages’-Themed Escape Room Immerses Consumers in Financial Wellness

    It’s not always easy to engage consumers in financial services, but Prudential helped spark conversations surrounding saving early, investing early and participating in workplace benefits with a life stages-themed escape room, as part of the Fast Company Innovation Festival, Oct. 22-26 in New York City. The Prudential Escape Room, a 1,056-square-foot multi-room activation, took place...

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  • With its Sights Set on Aging Millennials, Prudential Activates Educational Experiences at SXSW

    It’s no secret that millennials aren’t getting any younger, so to help them envision their financial future, Prudential Financial set up shop at one of the demographic’s most beloved events: SXSW. There, the brand brought its latest white paper, “The 80-Year-Old Millennial,” to life through interactive engagements; co-hosted a networking lounge; and co-produced a panel...

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  • Sports Sponsorship Q&A: How American Express Keeps it Fresh at the US Open

    American Express has been partnering with the USTA-owned US Open tennis tournament for a quarter of a century. And yet somehow, year after year, the brand continues to produce activations that delight—and comfortably cool off—consumers throughout the event’s two-week run. Its secret? Creating a program with a sound, strategic foundation informed by the latest trends...

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  • American Express Aces the 2018 US Open with AR, Lounges and a Wearable

    Amid the throngs of tennis fanatics, scorching temperatures and epic lines at the 2018 US Open, Aug. 27 to Sept. 9 in Queens, NY, a refuge awaited fans and cardmembers alike at the American Express Fan Experience. For 25 years, the financial services giant has partnered with the USTA to deliver exclusive cardmember benefits and...

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  • Chase Sapphire Grants Cardholders Exclusive Access at Sundance

    To engage cardholders in perks and exclusive access at the Sundance Film Festival, while giving prospective cardholders a taste of what the card and brand has to offer, Chase Sapphire Preferred, a presenting sponsor, activated Chase Sapphire on Main in Park City, Utah, Jan. 22 to Feb. 1. Inside the venue, the brand hosted panel...

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  • TD Bank Plants Pop-Up Galleries Across NYC

    To show its commitment to the environment, TD Bank in October created pop-up art galleries at three New York City landmarks and turned the majority of its storefronts across the city into mini art galleries featuring tree-themed artwork. The bank commissioned 10 New York City-affiliated artists to create the paintings, photographs and a sculpture for...

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  • Four Strategies Citi Leverages for its Sound Vault Program

    Many brands tout their live experiences as “once-in-a-lifetime,” but for diehard music fans, Citi’s Sound Vault platform offers the real deal. The program, now in its third year, provides cardmembers with concert access, offering major acts playing in intimate venues. Originally a week-long music event series, Citi Sound Vault has evolved into a year-round platform...

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  • Stunts: Ally Bank’s Drone Delivers Phone Chargers to Mall Shoppers

    One way to gain a little attention in the marketplace? Launch a drone decked out in your brand colors and logo in a busy shopping mall. That’s exactly what Ally Bank did on Oct. 7, the Saturday before National Online Bank Day, which took place the following Monday. The point? The drone delivered free phone...

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  • Q&A: Ally Bank’s CMO on Her ‘Disruptive’ Strategy and the Role of Experiential

    Ally Bank last month sent a drone flying around the food court at Carolina Place Mall, delivering phone chargers to unsuspecting shoppers munching on burgers and checking email in the food court at Carolina Place Mall. The drone, in the form of a large Ally-branded purple balloon with a basket on that bottom bearing the...

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