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2025 It List: Q&A with The Concierge Club

Amelia Rowe, vp-growth and development & Zarine Ruttonsha, vp-client service

Describe your agency—what makes it unique and how are you different from the competition?

We’re a boutique agency with a refined, premium approach to experience design. Clients work directly with senior strategists and creatives from day one, ensuring speed, consistency, and high-quality execution. Our size allows us to move fast without sacrificing detail, creating polished, high-touch moments that leave a lasting impression.

 

What are your core strengths and how are you using them to serve your clients right now?

We create bespoke experiences anchored in our 3D approach:

  • Discover what your audience truly cares about- needs, desires and motivations.
  • Deepen connection with immersive, sensory-rich design that build emotional connections.
  • Drive impact through digital amplification and advocacy. Every detail is intentional, designed to deliver lasting value.

 

Advice you’re giving clients on how to win big this year?

Go deeper, not broader. This year is about meaningful connection over mass reach.

  • Invest in intimacy- smaller, high-impact moments that feel personal and exclusive
  • Lead with emotion not just aesthetics; every moment should spark a feeling
  • Think 3D- build your experience journey across Discover, Deepen, and Drive- engage before, during and after to maximize ROI and advocacy.
  • Use physical to fuel digital- design with social storytelling in mind- giving your audience moments they want to share
  • Measure what matters- Measure emotional response, brand affinity and behavioural impact

 

What do your long-time clients say about you? Why do they come back year after year?

We’re known as a true extension of our clients’ teamsproactive, passionate, and committed to excellence.

From strategy to execution, we deliver standout work with white-glove service. Clients trust us because we make them feel seen, supported, and proud of what we build together.

 

Your take on what modern event audiences really want?

People don’t want to just attend events they want to feel something .In a world oversaturated with content and overstimulated by screens, people crave presence, emotion, and meaningful connection. Today’s audiences crave:

  • Personalization over mass production.
  • Engage the senses, not just attention span.
  • Real access and intimacy, not just hype and hashtags
  • And above all, they want to feel like it was designed for them, not for everyone.

Whether it’s a chance to co-create or a quiet moment of beauty, it’s the emotional details that leave a lasting mark like the fresh flowers we handed out during Dynamite’s Spring Collection launch, in the middle of a rainy city day. People remember how it made them feel. That’s the real currency. The brands that spark that kind of connection are the ones that win lasting loyalty.


CONTACT INFORMATION:

[email protected]
312.623.0120
THECONCIERGECLUB.COM

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