Have you ever taken time to complete one of those surveys at the end of a customer service call?
If you did, it was probably under one of two circumstances:
- You had an awesome experience and you wanted to shower that person with praise.
- Or you had such a horrible experience you wanted to give them a piece of your mind.
While it can feel nice (or at least cathartic) to give people that feedback, is this kind of surveying even effective if the results tend to be polarized? It’s hard to tell.
Soon, emotion recognition technologies might put this dilemma to rest. The recognized tone of your voice, your heart rate and what you say might be feedback in its own right—no survey required.
These emotion recognition technologies aren’t far off from being a part of events, too. And they’ll help companies like yours improve their events substantially. Find out how we used emotion recognition technology at one of our events.