B-to-C Events

Cranium’s cult of personality keeps the love alive

Suzanne Babb a professional office organizer from Phoenix starts her mornings at 7 a.m. She gets her son and daughter ages nine and 14 up and ready for school and then hops into her brand new Dodge Caravan to get the day rolling. She loads her afternoon appointments into the minivan’s navigation system swings by grandma’s for breakfast checks her email drops her son off at school hits a client meeting across town then creates a podcast for her website letstalkorganizing.com from the van in between appointments.

What it is what it ain't who's making it— and how you can get some? The Event Marketer special report on word-of-mouth marketing. It bubbles up around the watercooler. It whips from one end of the playground to the other at lightening speed. It gets dished over coffee gushed about among friends and spread like wildfire over the Internet. It of course is word of mouth—impassioned recommendations about everything from the SNL skit you had to see to the shampoo you have to try. It’s electric baby.