03.24.25

From return-to-office mandates to remote workflows, no matter the side of the coin your agency lands on this year, workplace culture has entered its most challenging era. And it appears there is a lot to make up for: A Gallup 2024 poll found that employee engagement fell to an 11-year low, while Inc.’s annual CEO Survey identified “burnout” as the most common workforce challenge.

In this issue of Agency Leader, we tackle the year’s biggest challenges and opportunities, from the latest business travel trends, to hiring and onboarding in the culture-shift year, to office policies and design for the post-pandemic workforce. And if it’s been the kind of year so far that we imagine it has been (you know, moving at break-neck speed), we polled a few of your fellow leaders for tips and insights on delegating and recharging.

Finally, if you didn’t catch it last week: We’ve launched the Call for Applications for the 2025 It List. Applications are due April 20. We can’t wait to read about what your agency has been up to this year. Enjoy the issue.

–Rachel Boucher, Head of Content, Event Marketer
(Submit your agency news and ideas here)

Eight Tips for Agency Execs on Securing a Work-Life Balance
That ever-elusive work-life balance concept... is it even possible in the event biz?
What’s Trending in Agency Office Layouts and Workflows
Five years on from the start of the pandemic, event agencies continue to redefine policies.
SPONSORED CONTENT

Red Hot: Brands Using Shipping Containers for Events & Activations
Weatherproof, sustainable, customizable—plus stress-free load-in and load-out. Brands and It List event agencies alike just can’t “contain” their excitement for containers. Check out some of the best case studies of brands activating in shipping containers right here.

Agency HR: Connection, Belonging, and the ‘New’ Onboarding
How hiring managers are fostering a culture that's "more than work" in 2025.
Three Corporate Business Travel Trends Impacting Events
The volatility of travel in 2024 has been replaced by cautious optimism in 2025.
Event industry People News, Moves and Deals
The latest agency news digest—new hires, promotions, acquisitions, and launches.
Best of What We’re Reading:
FAST COMPANY
How Virgin Media 02's New London Headquarters Embraces DEI
The workplace accommodates a variety of human shapes, sizes, and mobility levels.
INC.
2025 is Shaping Up to Be a Year of Self-Care: Call it the White Lotus Effect
Wellness tourism has ballooned just as consumers have more reason to check out.
THE WALT DISNEY COMPANY
Disney Explores World-Building Across Film & Parks at SXSW
Announcements, robotics, Imagineering, and the future of immersive storytelling.
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